911 Communications Section

9-1-1 Communications

The 9-1-1 Communications Center receives, classifies, and prioritizes calls from the public and dispatches the calls that require a police response. Fire and emergency medical services in Chamblee are provided by DeKalb County Fire and Rescue. Any calls received for these services are transferred to the DeKalb County 9-1-1 Center which dispatches for them.

Communication officers monitor and log all activity by Chamblee officers. They are responsible for entering wanted/missing persons and stolen property into the state and national computer systems; running computer queries for officers and responding to requests from other law enforcement agencies regarding wanted persons and stolen property located.

The Communications Center operates a state-of-the-art enhanced 9-1-1 Public Safety Answering Point. They answer all 9-1-1 and other emergency calls made from within or to the City of Chamblee. The Zuercher 9-1-1 equipment used in the center is Wireless Phase II compliant which means that in addition to being able to receive a cell phone caller's phone number, it is also able to receive the approximate X, Y (longitude, latitude) location of the handset making the call. This approximate location is then automatically plotted in a computerized mapping system. Because of the tremendous diversity in the City, language barriers are overcome using Voiance Language Services which provides online translation services.

Zuercher Suite Computer Aided Dispatch software is used to facilitate the call handling and record keeping functions of the center. It also allows the calls and other information to be sent wirelessly to the laptop computers in the patrol vehicles allowing the officers in the field to have immediate access to all the information that the dispatchers have access to.

The Communications Section is staffed by 3 supervisors and 12 communication officers. They are all state certified Communication Officers.